The ASCII Group Pledges That Its Members Will:

All ASCII Group solution providers pledge to the following Code of Ethics which is administered and policed by the headquarters office.

Be Professional

• Conduct all business at the highest standard of ethics.

• Communicate honestly and effectively with customers to accurately describe products, prices, capabilities and services.

• Only undertake technical assignments for which we are qualified.

• Provide clear and accurate communications of terms and conditions of the sale including warranties, available service, and return policies.

Provide Customer Support

• We will service what we sell or partner with an organization that will provide service for our customers.

• We will, to the best of our ability, accurately represent the amount of time necessary to effect a repair or assignment.

Ethics Violations

If you are an end-user who feels that a member with whom you have done business has violated these standards of ethics, you may report the violation using this form. Please note that there are terms to which you must agree in order for The ASCII Group to process your complaint.